Answers to frequently asked questions.

Frequently Asked Questions

Our products are delivered worldwide.

There is no minimum order quantity, and all our delivery charges are free of charge.

You can track the progress of your order by clicking on the “Order Tracking” link at the bottom of this page.

In the event that your order contains several items, they may be shipped separately, depending on stock availability and shipping locations. Rest assured, your package(s) will be with you shortly.

In the Addresses section of the “My Account” page.

Your order will be dispatched within 24/48 hours, but manufacturing and delivery (which is free of charge) take an average of 14 working days for our team. We strive to get your order to you as quickly as possible, while maintaining the excellent quality of our products.

Do you have a problem with the Post Office? Parcel lost, damaged or destroyed? With our secure delivery service, we take care of all your concerns. Customer satisfaction is our primary objective. We don’t pass the buck to the carrier, leaving you to “deal with it alone”. We take full responsibility by sending you a new parcel without delay at our expense. Don’t hesitate to contact us by e-mail, our team will do its best to meet your needs.

If the product you have received does not meet your expectations, we offer the possibility of returning it within 14 days of receipt of your order. Products to be returned must be kept in their original condition and will be inspected upon arrival. Shipping costs are your responsibility. To initiate the returns process, please contact customer service. Please note that any returns made after the legal withdrawal period (14 days from the date of delivery) will not be eligible for a refund.

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